Legal & Privacy Hub
Your trust matters. Read our official policies regarding data privacy, appointments, medical guidance, and user rights.
Important Notice
This privacy policy explains how we collect, use, and protect your personal information when you use our healthcare services. By using our services, you agree to the collection and use of information in accordance with this policy.
Privacy Policy
At Apex Superspeciality Hospital & IVF Centre, Raigarh, we are committed to protecting your privacy and ensuring the security of your personal information in compliance with applicable healthcare data protection regulations.
1. Information We Collect
We may collect the following types of information:
- Personal details: Name, Phone Number, Email Address
- Medical information: Appointment details, reports, and consultation records
- Payment information: Transaction details via Razorpay (we do not store card or banking details)
2. How We Use Your Information
Your information is used for:
- Booking and managing appointments
- Providing doctor consultations
- Sending notifications, reminders, and updates
3. Data Sharing
We may share your data with trusted third parties, including:
- Payment gateways (Razorpay)
- SMS and email service providers
4. Data Security
We implement appropriate security measures such as encryption and secure servers to protect your data.
5. Cookies & Tracking
We may use cookies and similar technologies to improve user experience and analyze app performance.
6. User Rights
You have the right to:
- Access your data
- Update or correct your information
- Request deletion of your data
7. Contact Us
For any privacy-related concerns, contact us at:
- Email: apexraigarh@gmail.com
- Phone: 98930 09551
Legal Agreement
These terms and conditions govern your use of our healthcare services and platform. Please read them carefully as they affect your legal rights and obligations.
Terms & Conditions
By using our application or website, you agree to the following terms and conditions that form a legally binding agreement between you and Apex Superspeciality Hospital & IVF Centre.
1. Use of Services
- The app is intended only for medical services and appointment booking.
- Misuse, fake bookings, or fraudulent activities are strictly prohibited.
2. Payment Terms
- Users may be required to pay in advance to confirm appointments.
3. Hospital Rights
- The hospital reserves the right to cancel or reschedule appointments due to unavoidable circumstances.
4. User Responsibilities
- Users must provide accurate and complete information while booking appointments.
5. Limitation of Liability
- The hospital is not responsible for any issues arising from incorrect information provided by the user.
Refund Policy Overview
Our refund policy is designed to be fair and transparent while maintaining the efficiency of our healthcare services. Please review these terms carefully before making any payments.
Refund & Cancellation Policy
At Apex Superspeciality Hospital & IVF Centre, Raigarh, we strive to provide efficient and timely healthcare services. By booking an appointment through our app or website, you agree to the following refund and cancellation terms:
1. General Policy
- All payments made for appointments are non-refundable under normal circumstances.
- Once an appointment is confirmed and payment is successful, it cannot be refunded.
2. Duplicate Payment (Double Payment)
- If a user has accidentally made payment more than once for the same appointment, the extra amount will be eligible for a refund.
- The refund will be processed after verification within 5–7 working days.
3. Visiting Doctor Unavailability
In case an appointment is booked with a visiting doctor, and the doctor is unavailable on the scheduled date:
- The appointment may be rescheduled to the next available date.
- If the patient does not wish to reschedule, they may request a refund.
4. Cancellation by Hospital
If the hospital cancels an appointment due to unavoidable circumstances, the patient will be eligible for:
- Full refund, or
- Rescheduling (as per patient preference)
5. No Refund Cases
Refund will not be provided in the following cases:
- Patient does not show up for the appointment (No-show)
- Cancellation made by the patient after booking
- Change of mind after payment
- Delay caused due to patient
6. Refund Process
- Approved refunds will be processed via the original payment method (e.g., Razorpay).
- It may take 5–7 business days for the amount to reflect in your account.
7. Contact for Refund
For any refund-related queries, please contact:
- Phone: 98930 0955
- Email: apexraigarh@gmail.com
We reserve the right to update or modify this policy at any time without prior notice.
Important Medical Notice
This medical disclaimer contains important information about the limitations of our digital services. Please read this carefully before using our platform for medical consultations.
Medical Disclaimer
The information provided through Apex Superspeciality Hospital & IVF Centre's digital platforms is for informational purposes only and should not be considered as medical advice.
1. Not a Substitute for Professional Medical Advice
- This application is intended only for appointment booking and informational purposes.
- It is not an emergency service and should not be used for medical emergencies.
- Information provided through the app does not constitute final medical advice.
2. Consultation Requirements
- Patients must consult a qualified doctor for proper diagnosis and treatment.
- Self-medication based on online information is strongly discouraged.
- Always seek professional medical advice for health concerns.
3. Emergency Services
- For medical emergencies, please visit our hospital directly or call emergency services.
- Do not rely on this platform for urgent medical conditions.
4. Accuracy of Information
- While we strive to provide accurate information, medical knowledge constantly evolves.
- Information may not reflect the most current medical practices.
Get in Touch
We are here to assist you with any queries, concerns, or support needs. Our dedicated team is available to help you with appointments, medical information, and general inquiries.
Contact & Support
For any queries, appointments, or support, please contact Apex Superspeciality Hospital & IVF Centre, Raigarh through the following channels:
1. Hospital Address
- Address: Atal Chowk, Chhatamuda, Bypass Road, Raigarh, Chhattisgarh 496001
- Landmark: Near Bypass Road, easily accessible from main city areas
2. Contact Numbers
- Main Phone: 98930 09551
- Emergency Contact: 98930 09551 (24/7 Available)
- Appointment Helpline: 98930 09551
3. Email Communication
- General Inquiries: apexraigarh@gmail.com
- Appointment Queries: apexraigarh@gmail.com
- Medical Records: apexraigarh@gmail.com
4. Working Hours
- OPD Timing: 24/7
- Emergency Services: 24/7
- IVF Centre: Monday to Saturday, 9:00 AM - 6:00 PM
5. Additional Support
- WhatsApp Support: Available for quick queries
- Online Appointment: Book through our website or mobile app
- Feedback: We welcome your feedback to improve our services
Data Privacy Notice
We respect your right to privacy and provide options for account deletion. Please understand the implications and process before proceeding with account deletion requests.
Account Deletion Policy
At Apex Superspeciality Hospital & IVF Centre, we respect your privacy rights and provide options for account deletion in accordance with data protection regulations.
1. How to Request Deletion
- Users can request account deletion through the mobile app settings.
- Alternatively, send a written request to apexraigarh@gmail.com.
- Include your registered phone number and email for verification.
- Specify the reason for deletion (optional but helpful).
2. Data Deletion Process
- Upon successful verification, user data will be permanently deleted from our active systems.
- All personal information, appointment history, and communications will be removed.
- You will receive a confirmation email once deletion is complete.
3. Data Retention Exceptions
- Medical Records: May be retained as required by medical regulations.
- Financial Records: Kept for tax and audit purposes (typically 7 years).
- Legal Requirements: Data may be preserved for legal compliance.
- Anonymous Data: Aggregated data may be retained for analytics.
4. Processing Timeline
- Account deletion requests will be processed within 3–7 working days.
- Complex requests may take up to 30 days for complete processing.
- You will be notified of any delays or additional requirements.
5. After Deletion
- You cannot recover your account once deletion is complete.
- You will need to create a new account for future services.
- Previous medical records may need to be requested separately.
Account Deletion Request Form
Please fill out the form below to request account deletion. Our admin team will review and process your request.